Please read this form thoroughly to ensure your return complies with our Returns Policy.
You must obtain an RA number from a Three By One representative prior to returning garments.
Your RA number must be clearly marked on the outside of your package/s.
All security tags must be removed from garments.
Individual boxes are to be no greater than 20kg in weight for safety requirements and must be marked with a heavy lifting caution label if over 8kg in weight.
We offer a complimentary returns service with Startrack, please use our account details listed below when booking your return, please be aware that we do not cover the shipping costs for alternative postal companies used. When booking do NOT select a priority service, you will be charged any priority costs incurred. Please ensure that you keep a record of your consignment number for tracking purposes. We are not liable for any returned goods that may be lost in transit.
If you have any questions or need assistance completing this form, please contact our office on (03) 9415 6652.